Reference

How 3ddd Handles Your Personal Information

Your account data and payment details — including records tied to bKash, Nagad and Rocket transactions — are handled with a clear set of rules that you have every right to understand.

Data collected on account creationbKash, Nagad, Rocket payment recordsCookie and device dataYour rights to access and correctHow to contact us about your data
3ddd How 3ddd Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Privacy Request Email Send your data access, correction or deletion request directly to our privacy contact address. We acknowledge requests and aim to respond within a reasonable period.
Live Chat Support Our account support chat is the quickest path if your query is urgent — agents can log your request and route it to the right team for data-related matters.
Account Help Centre For wallet verification questions tied to bKash, Nagad or Rocket, the Help Centre walks you through the identity verification steps that affect how your data is processed.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Secure Data Storage

Account credentials and payment records are stored using encryption. Your bKash or Nagad account number is masked in our logs — only the last few digits appear in your transaction history.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention Schedule

Payment transaction records linked to Rocket, bKash and Nagad are kept as long as financial regulations require. Profile and session data that is no longer needed is deleted on a rolling schedule.

Your Correction Rights

If your account name, contact details or linked wallet information is incorrect, you can request a correction. Send the request through support chat or the privacy email and we will process it promptly.

Common Questions About Your Privacy on 3ddd

These are the questions we get most often about how your data is managed. If your question is not covered here, reach us directly through live chat or the privacy request email and we will give you a clear answer.

We collect your name, contact details, chosen payment method (bKash, Nagad or Rocket) and device identifiers. We only collect what is needed to run your account and process payments.

Payment identifiers are stored in masked form — only partial digits appear in your account wallet history. Full wallet numbers are not accessible to support staff or other account holders.

Yes. Send a data access request to our privacy email or raise it through live chat. We will confirm what data we hold and share a summary within a reasonable timeframe.

Submit a deletion request via support chat or email. Note that payment transaction records may need to be retained as required by financial regulations, even after other account data is removed.

We share data only with payment processors like bKash, Nagad and Rocket — and only the minimum required to complete your transaction. We do not sell personal data for marketing purposes.

Your eligibility and the scope of data processing that applies to you depends on your local law and the eligible regions we serve. Check that accessing this platform complies with local rules.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.